data

metrics

May 12, 2026

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2 min read

The dashboard says retention is 85%. That number is from a cohort that no longer resembles your current users.

Tom Pinder

decisions

Apr 14, 2026

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2 min read

You track bugs and velocity. You don't track how fast your team makes decisions. That's the metric that matters.

Tom Pinder

decisions

Apr 7, 2026

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2 min read

If nobody touched it in 90 days, it's dead. You're just too polite to say so.

Tom Pinder

feedback

Mar 23, 2026

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3 min read

Your customers are telling you what they need. You're just not listening fast enough.

Tom Pinder